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Shipping FAQ

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

It takes 3-5 working days by DHL after you place an order and we complete shipment. 

We are not liable to any shipping delays, nor loss of any kind caused by unforeseen and uncontrollable circumstances, such as unreachable recipients, invalid addresses, weather conditions that affect delivery, customs clearance delays and so on. In these situations, toumei will try its best to notify customers of the delay, and if possible, make new delivery/collection arrangements with an estimated delivery date.

 

HOW ARE SHIPPING COSTS CALCULATED?

We ship all products directly from our China warehouses and free shipping.

 

DO I NEED TO PAY FOR IMPORT TAX AND/OR DUTY?

Import taxes or other customs charges, if incurred, will be collected by the courier upon delivery.

 

IS IT NECESSARY FOR ME TO PROVIDE IDENTIFICATION WHEN I RECEIVE THE PACKAGE?

No, it is not necessary. Our partners will deliver the package according to the shipping address. Please make sure your address information is correct.

 

WHAT SHOULD I DO IF I HAVE FOUND SHIPPING DAMAGE OR WRONG ITEMS?

All toumei packages are in perfect conditions and are sealed at the warehouse before they are shipped to you. Please check the packaging box and see if there are any signs of damage, or if the package has been opened during transit. If the box is damaged or items missing when you open the package, please contact our toumei Customer Service and we will help you troubleshoot the issue.

 

WHAT HAPPENS IF I GAVE THE WRONG DELIVERY ADDRESS?

Once the order has been shipped, we cannot change the delivery address. In the event of an order being delivered to an incorrect address, or cannot be delivered at all, we will inform you by email. The couriers will hold the package for 5 days, and you may contact toumei or our delivery partners to arrange for another delivery. If we do not hear from you within 5 days, the package will be returned to toumei and you’ll be responsible for the return shipping fees, which will be deducted from your refund of the product’s retail price. Meanwhile, the original shipping fees from China to your country and taxes paid are not refundable.

 

WHAT IF THE PACKAGE WAS DELIVERED TO THE WRONG PERSON?

Please contact our delivery partners or toumei Customer Support to get assistance.

 

WHO IS YOUR DELIVERY PARTNER?

FedEx, DHL are our delivery partners.

 

HOW CAN I TRACK MY ORDER?

Please track your package through My Order on www.toumeipro.com or directly through our delivery agents’ websites with your tracking number.

 

DHL (Standard)

Ex

www.dhl.com

 

HOW DO I CONTACT THE COURIER IF I HAVE COMPLAINTS OR ENQUIRIES?

Please contact the local customer support team of our delivery partners for service inquiries.

 

HOW DO I CONTACT toumei IF I HAVE ANY QUESTIONS?

Please contact us at sales@toumeipro.com. We’d love to hear from you!